FREQUENTLY ASKED QUESTIONS

Answers to some common questions

Meeting Point

Make sure you arrive 15 minutes before the start of your tour. You will find us right at the main entrance of Rotterdam Central Station.

Type in the following address in Google Maps to find our start and end location right in front of Rotterdam Central Station: Stationsplein 2, 3013 AJ, Rotterdam

Start time means you should be there at least 15 minutes before the start for setup on your step and safety chat! We leave promptly; which means if you’re not there when we leave then you’ve missed the tour and won’t be eligible for a refund. Check Google Maps and be sure you know where you’re going before you wake up that morning.

Preparation

Advance tickets are required. Sign up online and you’ll be emailed a confirmation with all the details you need and be ready to cruise the ever-evolving city of Rotterdam with us! 

Check the weather for the day to decide what to wear. Than get your prettiest clothes out of the closet or suitcase for this trip, make sure your hair, make-up & nails are done ’cause you’ll have some truly unique photo opportunities. Your fitness level is totally not relevant on this tour – in contrast with bike or walking tours. Your only effort is pressing the accelerator with your right thumb and the brake with your left thumb…it’s easy as that!

Yes you do. With the booking confirmation & reminder email you will receive a link to the weaver. You need to sign the weaver online to participate.

What to Bring

Photocamera, fully charged phone, your coolest outfit – check the weather for the day of your tour to dress accordingly.

The electric steps DO NOT have baskets nor water bottle holder. Backpacks are your best option if you’d like to bring stuff like cameras, drinks, snacks, etc. with you!

Tour price includes electric steps, tour guide, and 2.5 hr. tour but doesn’t include any food or drinks at tour stop. Plan for about €10 for snacks & drinks at our stop.

Tour

Rotterdam is a veritable open-air gallery of modern, postmodern and contemporary construction. Where we go and what we see changes depending on the day, our guests’ interests and ongoing events in Rotterdam. We like to keep the tour fresh so stops and general itinerary of the tour are not 100% guaranteed. Tour is for a set period of time, 2.5 hours generally.

Yes we do. We end right in front of Rotterdam Central Station; same as the point of departure.

We take safety very seriously. We’ve ridden these streets many times and have selected the safest bike lanes available. We also ride primarily on roads with dedicated bike lanes. You’ll feel 100% safe and at ease straight away in Rotterdam. Your guide will take you to so many great places where you get the chance to interact with the laidback & creative multiethnic Rotterdamers that make Rotterdam the new capital of cool.

Electric Step

  1. You must be 16 years or older
  2. Weight max. 100 kilo

You don’t need a license to drive the electric steps.

Our electric KickScooter has a maximum speed of 20 km/h (12 mph), with a range of approximately 25 km (15 miles). On average we will cruise at a speed of 10 km/h (6 mph) to allow you to truly enjoy the many facets op Rotterdam.

Yes, everybody can ride the steps. Make sure you arrive at least 15 minutes in advance before the tour starts so you can get comfortable cruising on the step before the tour starts. 

Cancellation

Your payment is fully refundable if you cancel at least 72 hours (3 days) in advance and your payment is 50% refundable if you cancel 48 hours (2 days) in advance. If you have any questions please contact us at hello@rotterdamhiddengems.com

Rotterdam Hidden Gems tours go out in the rain unless it’s so stormy that it will hinder your ability to have SO MUCH FUN experiencing Rotterdam. Our tours also make frequent stops along the way, so we’ll have opportunities to get off the steps and dry off. Living in Rotterdam has taught us that the weather can change at any minute so we’ll make the decision to ride or not at the start time of the tour. Please show up on time and ready to ride! If we decide to cancel we’ll give you the option to re-schedule or issue a full refund.

Start time means you should be there at least 15 minutes before the start for setup on your step and safety chat! We leave promptly; which means if you’re not there when we leave then you’ve missed the tour and won’t be eligible for a refund. Check Google Maps and be sure you know where you’re going before you wake up that morning.

Groups

Whether you’re looking to jumpstart your group event with an early morning cruise combined with an awesome breakfast, lunch break between presentations, treat your business relations and/or team members on a fun after work outing ending with cocktails on a rooftop, it’s all possible! Say goodbye to bowling alleys and surprise your team with a unique, fun & authentic experience.

You’re 100% in charge! How cool is that? You have the option to personalize the tour based on your group’s preferences. That is the itinerary and duration – anytime between 1-8 hours. The options are endless! Drop us an email at hello@rotterdamhiddengems.com and share your thoughts with us. 

We’ve discovered that the most popular group tour category is food and drinks by a strong margin. We’ve assembled Rotterdam’s go-to culinary journey. Whether it’s for breakfast, lunch or dinner we will make 5 stops with our signature 5-Taste Food Tour.  And ofcourse we’ll cruise through some trendy neighborhoods, panoramic views, hidden gems, rooftops & more on our 100% electric steps. 

The 5-Taste Food Tour contains in any case: an awesome coffee/drinks stop, 3 food stops (depending on your wish list we’ll customize the types of cuisines from Asian, Mexican, Italian to even an exclusive Michelin rated tasting), the last stop will be a tasty dessert.